Designed over a dozen customer-specific graphics a day to promote events, specials, business changes, etc.

Participated in all team queues, shift responsibilities as needed to meet the team and department priorities.

Aided, monitored, and reported on team-wide queue progress to inform the distribution of coverage and work.

Handled customer communication and internal account strategy coordination.

Managed complex requests, customer feedback interpretation, and escalation management.

Tested new/exploratory processes or strategies before rollout

Tracked and delivered team-wide and individual errors and quality trends uncovered in the course of daily work to leadership that guide best practices.